Email support
The fastest way to reach us is by email: support@themerchant.io
We read every message and reply by email, usually within a few business days. To help us resolve things quickly, include the email address on your account and, if it's about a purchase, your order number.
Problem with an order?
If a product or service wasn't delivered as described, open a dispute from the order page in your orders before the escrow window closes. Funds stay in escrow while our team reviews the evidence from both sides.
Before you write
Many common questions are answered in the FAQ, the Help Centre, and the seller guide.