The Merchant logo

Frequently asked questions

Quick answers about buying, selling, escrow, and getting paid.

  • How do I start selling on The Merchant?

    Sign up, complete your seller profile, add your products or services, and you're live. Most sellers are up and running in under 10 minutes.

  • What can I sell?

    Digital products like ebooks, design templates, presets, and online courses. You can also offer freelance services with milestone-based delivery.

  • How does escrow work?

    When a buyer makes a purchase, funds are held in escrow until delivery is confirmed. Once the buyer approves, the funds are released to your wallet.

  • Which countries are supported?

    Seller payouts currently go to Nigerian bank accounts, with prices settled in Naira (NGN) at checkout. We plan to support more countries and payout methods over time.

  • How do I get paid?

    Once escrow is released, the funds land in your wallet. After completing identity verification (KYC) and adding verified bank details, you can withdraw to your Nigerian bank account.

  • What are the fees?

    We charge a small percentage per transaction. No monthly subscriptions, no hidden costs. You only pay when you earn.

  • Is my money safe?

    Yes. All funds are held in escrow until delivery is confirmed, and our platform uses bank-grade encryption to protect every transaction.

Still have a question? Visit the Help Centre or contact us.